Booking is Essential
We limit the number of people on our tours in order to keep our group sizes to a sensible and reasonable number. In order for us to be able to do this we ask that you book the tour in advance. By knowing how many people will be on a tour we can then ensure that we have the correct number of guides to cope with the group size.
Payment is Through Paypal
Full payment is due at the time of booking and is done through Paypal, one of the most secure and trusted methods of online payment. You can pay by all major credit or debit cards. When you book we do not receive any of your details other than your name, the date you have booked for, the number of places you have booked and your email address.
You will receive an automated response confirming the date you have booked for and the number of places you have booked. You will also receive a receipt of payment from Paypal.
If you haven’t received this automated payment within an hour of having made a booking please check your spam folder. Also please be sure to check that the date stated on your e-ticket is the correct date. If it isn’t please call us on 020 8530-8443 and we will transfer the booking to the date you require.
Please Bring The Meeting Point Details
Once your booking has been made your name will be on the guest list for the night you have booked for. Simply turn up and check in with your guide who will then tick your name off the list.
You don’t need to bring any proof of booking with you, but we do suggest you bring the directions to the meeting point of the Jack the Ripper tour, which is outside Exit 1 of Aldgate East Underground Station.
Please Allow Enough Time
The tour will depart promptly on 7pm so we ask that you arrive at Exit 1 of Aldgate East Underground Station by 6.50pm. It is your responsibility to ensure that you allow enough travel time to the tour and that you arrive in time for the 7pm departure. We will not be able to delay the tour should you be running late.
If you are running late we suggest that you take our emergency phone number with you and call us in the event of any difficulties.
However, it is up to you to ensure that you have arrived in time for the tour start and, should you arrive more than 15 minutes late, we cannot guarantee to be able to get you to the tour. No refunds will be given should you miss the tour because of late arrival.
The tour takes place regardless of weather conditions
The tour is never cancelled due to bad weather and each departure is a guaranteed departure. The tour goes ahead irrespective of the weather and we ask all participants to dress accordingly. You cannot cancel the tour at the last minute due to the weather.
Changes to your tour
We reserve the right to make any changes to the tour should circumstance beyond our control make it necessary. amend all or any part of the walk should circumstances dictate.
Although changes aren’t often made the tour route can be affected by roadworks or road closures and the guide might, in these circumstances, find it necessary to change the advertised route.
We also reserve the right to change the guide in the event of illness or other circumstances that might result in a guide becoming indisposed.
No alcohol permitted on the tour
We ask that you don’t bring any alcohol on the tour it is a public tour and there are parts of the route where drinking on the street is against local bylaws and you might be fined should an officer see you drinking.
You accept responsibility for your own safety
Tour participants are responsible for their own personal safety at all times. Please be aware of your surroundings and of any obstacles and please take particular care when crossing roads. We accept no liability for injury.
Please keep in mind that this is an outdoor walking tour of two hours duration and that it takes place whatever the weather. Please be sure to dress accordingly and appropriately for the conditions on the night on which you take the tour.
Also, be sure to ensure that you have eaten before the tour if you suffer from any condition such as low blood pressure. Remember, you will be walking outdoors for two hours.
We require 7 days notice should you wish to cancel your places on the tour. If you cancel less than 7 days before the designated start time a credit note will be issued that can be used at a future date. We will not make any refund or issue a credit note should you simply fail to turn up.
In the event of a refund, we will refund the amount paid less a 5% processing charge that is charged to us by our payment provider.
Children on the tour
We do not suggest the tour for children under the age of 14 as the themes covered and the descriptions given are of an adult nature.
However, this is merely a recommendation and we leave it to parental discretion as to whether or not you think the tour and its themes are suitable for your children.
Should you wish to complain
Should you wish to comment on our service, or be dissatisfied in any way, please either email us or phone us on 020 8530-8443.
Your total satisfaction with our tour is important to us and if we have failed to deliver the tour you were expecting please do let us know.
We promise to be prompt and courteous in our reply should you wish to complain and we will endeavour to resolve your issue with the tour to your complete and total satisfaction.