Jack The Ripper Tours

Terms and Conditions

Booking is Essential

We limit the number of people on our tours to a sensible and manageable number in order that our clients can enjoy a more intimate experience than with other London walks. In order to do this we ask you to book in advance so that we can know how many guides to allocate for our Jack the Ripper Tours.

Tour Changes

Although we follow a specific Jack the Ripper Tour route we reserve the right to alter the route or any part of the tour should circumstances dictate. It is our aim to include every aspect of the tour as advertised events beyond our control – such as road closures, road works – might necessitate last minute changes to the tour. We also reserve the right to substitute a named guide should circumstances – such as guide illness – dictate.

Cancellation Policy

In the highly unlikely event that we have to cancel a tour we will offer you the choice of switching your booking to another night or, if this is not acceptable we will offer a full refund of all monies paid to us.

Should You Cancel The Tour

If you need to cancel your tour we are happy to either move you to another night or to issue a full refund providing you give us reasonable notice of at least 24 hours. Should you cancel your tour with less than 34 hours notice we will endeavour to re-sell your places and issue a refund only if we are successful in reselling your places.

We regret that we are unable to issue a refund if you simply fail to turn up for the tour on the night you have booked for.

Tour Participants are Responsible for Their Own Safety

We ask you to take care and be alert to any problems that may occur on the tour. We especially request that you take care when crossing roads and to cross roads with your own individual safety in minds.

If You Arrive Late

We provide detailed advice on how long to allow for your journey and ask you to aim to arrive at the meeting point (outside Exit Four of Aldgate East Underground Station) for 6.45pm in time for a prompt 7pm departure. We regret that we cannot hold the tour back if you are running late. However, we have a dedicated emergency phone number on which our staff will be happy to direct you to where the tour is should you be running late.

The Tour Takes Place Whatever The Weather

Our Jack the Ripper Walk takes places rain, shine and especially in thick, thick fog! Please be sure to check the weather reports on our website on the day of the tour and be sure to dress accordingly.