What If I’m Late For The Tour?

One of the great things about our tours, and indeed it’s something we’re very proud of , not to mention something many of our customers often comment on, is our second to none customer service.

When you book your Jack the Ripper Tour with us you get sent a full confirmation with the meeting point details together with the emergency phone number.

This number 0794685471 is the key to our legendary service.

It is manned (well actually since Joanne answers womaned is more the correct term!) between 6pm and 8pm.

If you find yourself running late or you encounter and difficulties on the night of your Jack the Ripper walk, then just call the number and Joanne will help you out and ensure you get to the tour in as hassle free a manner as possible.

This has been a god send to some of our clients when the underground has gone down and they find themselves running ten or so minutes late.

When they come out of Exit Four of Aldgate East Station, where the tour meets, they simply call the number and Joanne, who will know exactly where the guide is will answer (unless she’s on the phone helping another client) and will then stay on the line with you until she gets you to the tour.

It is this devotion to detail and our desire to ensure that you enjoy a great experience that lies behind our reputation as London’s best Jack the Ripper Tour. And it is also one of the reasons that our clients are happy to recommend us to their friends and family, safe in the knowledge that we will always do our best to ensure that we live up to our reputation.